After-Sales Service and Operation

Professional industrial transfer systems must be permanently supervised by an efficient and, if needed, multi-stage network management system. Moreover, they should be manageable via remote access. In case of alarm situations or breakdowns, our experts can instantly access the affected equipment and make initial fault diagnoses.
Based on such experience, field service engineers are sent target-oriented with adequate equipment and suitable spare parts to the relevant site. With this, expenditure and down times are considerably minimized and the availability of the network is increased. 

Our services:

• 24-hour hotline 
• Competence Center based in Saxony
• Technical support
• Onsite fault-clearing service
• Repair and replacement service for modules
• Professional warehousing and logistics system
• Customer training courses